Intercom vs Close
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Intercom is both cheaper and competitive - a strong pick for most teams.
Pricing Comparison
| Plan | Intercom | Close |
|---|---|---|
| Free | No | No |
| Starter | $39/mo | $49/mo |
| Pro | - | $99/mo |
| Enterprise | Custom | Custom |
Intercom is cheaper at the Starter tier ($39/mo vs $49/mo).
Feature Matrix
| Feature | Intercom | Close |
|---|---|---|
| Fin AI Agent for auto-resolution | Yes | - |
| Shared inbox | Yes | - |
| Help center | Yes | - |
| Product tours | Yes | - |
| Outbound messaging | Yes | - |
| Built-in calling and SMS | - | Yes |
| Email sequences | - | Yes |
| Power dialer | - | Yes |
| Pipeline management | - | Yes |
| Reporting and leaderboards | - | Yes |
When to Choose Each
Choose Intercom if you need...
- +Best AI support automation
- +Polished product tour features
- +Good proactive messaging
StartupsEnterpriseSalespeopleAgencies
Choose Close if you need...
- +Best CRM for calling teams
- +All-in-one sales engagement
- +Fast and reliable
SalespeopleStartupsAgencies
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Frequently Asked Questions
Which is better, Intercom or Close?
Close scores higher in our review (4.5/5 vs 4.4/5). However, Intercom may be a better fit depending on your specific needs and budget.
Is Intercom cheaper than Close?
Yes, Intercom is cheaper at the Starter tier ($39/mo).
What is the difference between Intercom and Close?
Intercom focuses on fin ai agent for auto-resolution and shared inbox, while Close emphasizes built-in calling and sms and email sequences. Intercom is best for Startupss, Enterprises, Salespeoples, Agenciess, while Close suits Salespeoples, Startupss, Agenciess.