Intercom vs Brevo
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Brevo is both cheaper and competitive - a strong pick for most teams.
Pricing Comparison
| Plan | Intercom | Brevo |
|---|---|---|
| Free | No | Yes |
| Starter | $39/mo | $25/mo |
| Pro | - | $65/mo |
| Enterprise | Custom | Custom |
Brevo is cheaper at the Starter tier ($25/mo vs $39/mo).
Feature Matrix
| Feature | Intercom | Brevo |
|---|---|---|
| Fin AI Agent for auto-resolution | Yes | - |
| Shared inbox | Yes | - |
| Help center | Yes | - |
| Product tours | Yes | - |
| Outbound messaging | Yes | - |
| Email and SMS campaigns | - | Yes |
| Marketing automation | - | Yes |
| CRM | - | Yes |
| Transactional email API | - | Yes |
| WhatsApp campaigns | - | Yes |
When to Choose Each
Choose Intercom if you need...
- +Best AI support automation
- +Polished product tour features
- +Good proactive messaging
Choose Brevo if you need...
- +Very affordable
- +Good free tier of 300 emails per day
- +SMS and email in one
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Frequently Asked Questions
Which is better, Intercom or Brevo?
Intercom scores higher in our review (4.4/5 vs 4.3/5). However, Brevo may be a better fit depending on your specific needs and budget.
Is Intercom cheaper than Brevo?
Yes, Brevo is cheaper at the Starter tier ($25/mo).
What is the difference between Intercom and Brevo?
Intercom focuses on fin ai agent for auto-resolution and shared inbox, while Brevo emphasizes email and sms campaigns and marketing automation. Intercom is best for Startupss, Enterprises, Salespeoples, Agenciess, while Brevo suits Startupss, Solopreneurss, Agenciess, Marketerss.