HubSpot vs Freshdesk
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Both tools are competitively priced. HubSpot edges ahead with a 4.5/5 rating.
Pricing Comparison
| Plan | HubSpot | Freshdesk |
|---|---|---|
| Free | Yes | Yes |
| Starter | $15/mo | $15/mo |
| Pro | $90/mo | $49/mo |
| Enterprise | Custom | Custom |
Both tools are the same price at the Starter tier ($15/mo).
Feature Matrix
| Feature | HubSpot | Freshdesk |
|---|---|---|
| Contact and deal management | Yes | - |
| Email marketing | Yes | - |
| Marketing automation | Yes | - |
| Live chat and helpdesk | Yes | - |
| Reporting dashboards | Yes | - |
| Ticket management | - | Yes |
| AI Freddy for auto-triage | - | Yes |
| Knowledge base | - | Yes |
| Community forums | - | Yes |
| Omnichannel support | - | Yes |
When to Choose Each
Choose HubSpot if you need...
- +Best free CRM available
- +Unified platform across hubs
- +Excellent onboarding resources
Choose Freshdesk if you need...
- +Good free tier
- +Competitive pricing vs Zendesk
- +User-friendly
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Frequently Asked Questions
Which is better, HubSpot or Freshdesk?
HubSpot scores higher in our review (4.5/5 vs 4.3/5). However, Freshdesk may be a better fit depending on your specific needs and budget.
Is HubSpot cheaper than Freshdesk?
Pricing varies by plan. HubSpot starts at $15/mo and Freshdesk starts at $15/mo.
What is the difference between HubSpot and Freshdesk?
HubSpot focuses on contact and deal management and email marketing, while Freshdesk emphasizes ticket management and ai freddy for auto-triage. HubSpot is best for Startupss, Salespeoples, Marketerss, Agenciess, while Freshdesk suits Startupss, Enterprises, Agenciess.