Customer Support
Freshdesk
Customer support software with ticketing, automation, and AI
Freshdesk scores 4.3/5 in our review and offers a free tier. It is best suited for Startupss and Enterprises and Agenciess who need ticket management and ai freddy for auto-triage. A standout strength: good free tier.
4.3/ 5
Starting at $15/moPricing
Free
$0
Forever
Starter
$15
per user/mo
Pro
$49
per user/mo
Enterprise
Custom
Contact sales
Key Features
Ticket managementAI Freddy for auto-triageKnowledge baseCommunity forumsOmnichannel support
Best For
Pros and Cons
Pros
- +Good free tier
- +Competitive pricing vs Zendesk
- +User-friendly
Cons
- -Freddy AI lags behind Intercom Fin
- -Reporting less powerful
Alternatives to Freshdesk
Frequently Asked Questions
Is Freshdesk free?
Yes, Freshdesk offers a free tier. Paid plans start at $15/mo.
What are Freshdesk's key features?
Freshdesk's key features include Ticket management, AI Freddy for auto-triage, Knowledge base, Community forums, and 1 more.
What are the best alternatives to Freshdesk?
The top alternatives to Freshdesk are Zendesk, Intercom, Crisp.
Who is Freshdesk best for?
Freshdesk is best suited for Startupss, Enterprises, Agenciess.