Freshdesk vs HubSpot
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Both tools are competitively priced. HubSpot edges ahead with a 4.5/5 rating.
Pricing Comparison
| Plan | Freshdesk | HubSpot |
|---|---|---|
| Free | Yes | Yes |
| Starter | $15/mo | $15/mo |
| Pro | $49/mo | $90/mo |
| Enterprise | Custom | Custom |
Both tools are the same price at the Starter tier ($15/mo).
Feature Matrix
| Feature | Freshdesk | HubSpot |
|---|---|---|
| Ticket management | Yes | - |
| AI Freddy for auto-triage | Yes | - |
| Knowledge base | Yes | - |
| Community forums | Yes | - |
| Omnichannel support | Yes | - |
| Contact and deal management | - | Yes |
| Email marketing | - | Yes |
| Marketing automation | - | Yes |
| Live chat and helpdesk | - | Yes |
| Reporting dashboards | - | Yes |
When to Choose Each
Choose Freshdesk if you need...
- +Good free tier
- +Competitive pricing vs Zendesk
- +User-friendly
Choose HubSpot if you need...
- +Best free CRM available
- +Unified platform across hubs
- +Excellent onboarding resources
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Frequently Asked Questions
Which is better, Freshdesk or HubSpot?
HubSpot scores higher in our review (4.5/5 vs 4.3/5). However, Freshdesk may be a better fit depending on your specific needs and budget.
Is Freshdesk cheaper than HubSpot?
Pricing varies by plan. Freshdesk starts at $15/mo and HubSpot starts at $15/mo.
What is the difference between Freshdesk and HubSpot?
Freshdesk focuses on ticket management and ai freddy for auto-triage, while HubSpot emphasizes contact and deal management and email marketing. Freshdesk is best for Startupss, Enterprises, Agenciess, while HubSpot suits Startupss, Salespeoples, Marketerss, Agenciess.