Zendesk vs Salesforce
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Zendesk is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Salesforce |
|---|---|---|
| Free | No | No |
| Starter | $19/mo | $25/mo |
| Pro | $55/mo | $80/mo |
| Enterprise | Custom | Custom |
Zendesk is cheaper at the Starter tier ($19/mo vs $25/mo).
Feature Matrix
| Feature | Zendesk | Salesforce |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Lead and opportunity management | - | Yes |
| AI-powered Einstein features | - | Yes |
| AppExchange marketplace | - | Yes |
| Custom objects and workflows | - | Yes |
| Advanced reporting | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
Choose Salesforce if you need...
- +Most powerful CRM on market
- +Huge ecosystem
- +Highly customizable
EnterpriseSalespeopleAgencies
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Frequently Asked Questions
Which is better, Zendesk or Salesforce?
Both tools score 4.3/5 in our review. The best choice depends on your specific use case, budget, and team size.
Is Zendesk cheaper than Salesforce?
Yes, Zendesk is cheaper at the Starter tier ($19/mo).
What is the difference between Zendesk and Salesforce?
Zendesk focuses on ticket management and ai-powered auto-reply, while Salesforce emphasizes lead and opportunity management and ai-powered einstein features. Zendesk is best for Enterprises, Agenciess, Startupss, while Salesforce suits Enterprises, Salespeoples, Agenciess.