Customer Support
Zendesk
Enterprise customer support platform with ticketing and AI
Zendesk scores 4.3/5 in our review, with plans starting at $19/mo. It is best suited for Enterprises and Agenciess and Startupss who need ticket management and ai-powered auto-reply. A standout strength: industry standard for enterprise.
4.3/ 5
Starting at $19/moPricing
Starter
$19
per user/mo
Pro
$55
per user/mo
Enterprise
Custom
Contact sales
Key Features
Ticket managementAI-powered auto-replyHelp center knowledge baseOmnichannel supportAdvanced analytics
Best For
Pros and Cons
Pros
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
Cons
- -Expensive for small teams
- -Complex configuration
Alternatives to Zendesk
Frequently Asked Questions
Is Zendesk free?
No, Zendesk does not have a free tier. Plans start at $19/mo.
What are Zendesk's key features?
Zendesk's key features include Ticket management, AI-powered auto-reply, Help center knowledge base, Omnichannel support, and 1 more.
What are the best alternatives to Zendesk?
The top alternatives to Zendesk are Intercom, Freshdesk, Help Scout.
Who is Zendesk best for?
Zendesk is best suited for Enterprises, Agenciess, Startupss.