HubSpot vs Help Scout
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: HubSpot is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | HubSpot | Help Scout |
|---|---|---|
| Free | Yes | No |
| Starter | $15/mo | $20/mo |
| Pro | $90/mo | $40/mo |
| Enterprise | Custom | Custom |
HubSpot is cheaper at the Starter tier ($15/mo vs $20/mo).
Feature Matrix
| Feature | HubSpot | Help Scout |
|---|---|---|
| Contact and deal management | Yes | - |
| Email marketing | Yes | - |
| Marketing automation | Yes | - |
| Live chat and helpdesk | Yes | - |
| Reporting dashboards | Yes | - |
| Shared inbox | - | Yes |
| Docs knowledge base | - | Yes |
| Live chat Beacon | - | Yes |
| Customer data sidebar | - | Yes |
| Workflows automation | - | Yes |
When to Choose Each
Choose HubSpot if you need...
- +Best free CRM available
- +Unified platform across hubs
- +Excellent onboarding resources
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
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Frequently Asked Questions
Which is better, HubSpot or Help Scout?
HubSpot scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is HubSpot cheaper than Help Scout?
Yes, HubSpot is cheaper at the Starter tier ($15/mo).
What is the difference between HubSpot and Help Scout?
HubSpot focuses on contact and deal management and email marketing, while Help Scout emphasizes shared inbox and docs knowledge base. HubSpot is best for Startupss, Salespeoples, Marketerss, Agenciess, while Help Scout suits Startupss, Solopreneurss, Agenciess.