Help Scout vs HubSpot
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: HubSpot is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Help Scout | HubSpot |
|---|---|---|
| Free | No | Yes |
| Starter | $20/mo | $15/mo |
| Pro | $40/mo | $90/mo |
| Enterprise | Custom | Custom |
HubSpot is cheaper at the Starter tier ($15/mo vs $20/mo).
Feature Matrix
| Feature | Help Scout | HubSpot |
|---|---|---|
| Shared inbox | Yes | - |
| Docs knowledge base | Yes | - |
| Live chat Beacon | Yes | - |
| Customer data sidebar | Yes | - |
| Workflows automation | Yes | - |
| Contact and deal management | - | Yes |
| Email marketing | - | Yes |
| Marketing automation | - | Yes |
| Live chat and helpdesk | - | Yes |
| Reporting dashboards | - | Yes |
When to Choose Each
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
Choose HubSpot if you need...
- +Best free CRM available
- +Unified platform across hubs
- +Excellent onboarding resources
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Frequently Asked Questions
Which is better, Help Scout or HubSpot?
HubSpot scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Help Scout cheaper than HubSpot?
Yes, HubSpot is cheaper at the Starter tier ($15/mo).
What is the difference between Help Scout and HubSpot?
Help Scout focuses on shared inbox and docs knowledge base, while HubSpot emphasizes contact and deal management and email marketing. Help Scout is best for Startupss, Solopreneurss, Agenciess, while HubSpot suits Startupss, Salespeoples, Marketerss, Agenciess.