Help Scout vs Close
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Help Scout is both cheaper and competitive - a strong pick for most teams.
Pricing Comparison
| Plan | Help Scout | Close |
|---|---|---|
| Free | No | No |
| Starter | $20/mo | $49/mo |
| Pro | $40/mo | $99/mo |
| Enterprise | Custom | Custom |
Help Scout is cheaper at the Starter tier ($20/mo vs $49/mo).
Feature Matrix
| Feature | Help Scout | Close |
|---|---|---|
| Shared inbox | Yes | - |
| Docs knowledge base | Yes | - |
| Live chat Beacon | Yes | - |
| Customer data sidebar | Yes | - |
| Workflows automation | Yes | - |
| Built-in calling and SMS | - | Yes |
| Email sequences | - | Yes |
| Power dialer | - | Yes |
| Pipeline management | - | Yes |
| Reporting and leaderboards | - | Yes |
When to Choose Each
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
StartupsSolopreneursAgencies
Choose Close if you need...
- +Best CRM for calling teams
- +All-in-one sales engagement
- +Fast and reliable
SalespeopleStartupsAgencies
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Frequently Asked Questions
Which is better, Help Scout or Close?
Close scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Help Scout cheaper than Close?
Yes, Help Scout is cheaper at the Starter tier ($20/mo).
What is the difference between Help Scout and Close?
Help Scout focuses on shared inbox and docs knowledge base, while Close emphasizes built-in calling and sms and email sequences. Help Scout is best for Startupss, Solopreneurss, Agenciess, while Close suits Salespeoples, Startupss, Agenciess.