Close vs Help Scout
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Help Scout is both cheaper and competitive - a strong pick for most teams.
Pricing Comparison
| Plan | Close | Help Scout |
|---|---|---|
| Free | No | No |
| Starter | $49/mo | $20/mo |
| Pro | $99/mo | $40/mo |
| Enterprise | Custom | Custom |
Help Scout is cheaper at the Starter tier ($20/mo vs $49/mo).
Feature Matrix
| Feature | Close | Help Scout |
|---|---|---|
| Built-in calling and SMS | Yes | - |
| Email sequences | Yes | - |
| Power dialer | Yes | - |
| Pipeline management | Yes | - |
| Reporting and leaderboards | Yes | - |
| Shared inbox | - | Yes |
| Docs knowledge base | - | Yes |
| Live chat Beacon | - | Yes |
| Customer data sidebar | - | Yes |
| Workflows automation | - | Yes |
When to Choose Each
Choose Close if you need...
- +Best CRM for calling teams
- +All-in-one sales engagement
- +Fast and reliable
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
Related Comparisons
Frequently Asked Questions
Which is better, Close or Help Scout?
Close scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Close cheaper than Help Scout?
Yes, Help Scout is cheaper at the Starter tier ($20/mo).
What is the difference between Close and Help Scout?
Close focuses on built-in calling and sms and email sequences, while Help Scout emphasizes shared inbox and docs knowledge base. Close is best for Salespeoples, Startupss, Agenciess, while Help Scout suits Startupss, Solopreneurss, Agenciess.
AI Tool Decision Kit
Stop subscribing to AI tools on impulse. Evaluate them like investments with this complete decision kit.
AI Stacks - Content Creator Edition
The exact AI tools for content creators. Specific picks, real pricing, setup guides, and workflow diagrams for blog, newsletter, social, and video.