Zendesk vs Monday.com
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Monday.com is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Monday.com |
|---|---|---|
| Free | No | No |
| Starter | $19/mo | $9/mo |
| Pro | $55/mo | $19/mo |
| Enterprise | Custom | Custom |
Monday.com is cheaper at the Starter tier ($9/mo vs $19/mo).
Feature Matrix
| Feature | Zendesk | Monday.com |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Customizable workflows | - | Yes |
| Automations and integrations | - | Yes |
| Dashboards | - | Yes |
| Workdocs | - | Yes |
| Monday CRM | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
Choose Monday.com if you need...
- +Polished visual interface
- +Strong automation rules
- +Good CRM add-on
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Frequently Asked Questions
Which is better, Zendesk or Monday.com?
Monday.com scores higher in our review (4.4/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Zendesk cheaper than Monday.com?
Yes, Monday.com is cheaper at the Starter tier ($9/mo).
What is the difference between Zendesk and Monday.com?
Zendesk focuses on ticket management and ai-powered auto-reply, while Monday.com emphasizes customizable workflows and automations and integrations. Zendesk is best for Enterprises, Agenciess, Startupss, while Monday.com suits Project Managerss, Agenciess, Enterprises, Startupss.