Zendesk vs Make
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Make is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Make |
|---|---|---|
| Free | No | Yes |
| Starter | $19/mo | $9/mo |
| Pro | $55/mo | $16/mo |
| Enterprise | Custom | Custom |
Make is cheaper at the Starter tier ($9/mo vs $19/mo).
Feature Matrix
| Feature | Zendesk | Make |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Visual scenario builder | - | Yes |
| 1,000+ app integrations | - | Yes |
| Advanced data manipulation | - | Yes |
| Webhooks | - | Yes |
| Error handling | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
Choose Make if you need...
- +More affordable than Zapier
- +More powerful data transformations
- +Visual flow editor
DevelopersAgenciesSolopreneursStartups
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Frequently Asked Questions
Which is better, Zendesk or Make?
Make scores higher in our review (4.6/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Zendesk cheaper than Make?
Yes, Make is cheaper at the Starter tier ($9/mo).
What is the difference between Zendesk and Make?
Zendesk focuses on ticket management and ai-powered auto-reply, while Make emphasizes visual scenario builder and 1,000+ app integrations. Zendesk is best for Enterprises, Agenciess, Startupss, while Make suits Developerss, Agenciess, Solopreneurss, Startupss.