Zendesk vs Loom
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Loom is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Loom |
|---|---|---|
| Free | No | Yes |
| Starter | $19/mo | $12/mo |
| Pro | $55/mo | $15/mo |
| Enterprise | Custom | Custom |
Loom is cheaper at the Starter tier ($12/mo vs $19/mo).
Feature Matrix
| Feature | Zendesk | Loom |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Screen and camera recording | - | Yes |
| AI transcription and summary | - | Yes |
| Viewer engagement data | - | Yes |
| CTAs in videos | - | Yes |
| Team spaces | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
Choose Loom if you need...
- +Fastest way to create async updates
- +AI transcription included
- +Great team adoption
DevelopersAgenciesProject ManagersStartups
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Frequently Asked Questions
Which is better, Zendesk or Loom?
Loom scores higher in our review (4.5/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Zendesk cheaper than Loom?
Yes, Loom is cheaper at the Starter tier ($12/mo).
What is the difference between Zendesk and Loom?
Zendesk focuses on ticket management and ai-powered auto-reply, while Loom emphasizes screen and camera recording and ai transcription and summary. Zendesk is best for Enterprises, Agenciess, Startupss, while Loom suits Developerss, Agenciess, Project Managerss, Startupss.