Zendesk vs Ghost
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Ghost is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Ghost |
|---|---|---|
| Free | No | No |
| Starter | $19/mo | $9/mo |
| Pro | $55/mo | $25/mo |
| Enterprise | Custom | Custom |
Ghost is cheaper at the Starter tier ($9/mo vs $19/mo).
Feature Matrix
| Feature | Zendesk | Ghost |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Newsletter publishing | - | Yes |
| Membership and subscriptions | - | Yes |
| 0% transaction fees | - | Yes |
| SEO-optimized | - | Yes |
| Self-hosting option | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
Choose Ghost if you need...
- +No revenue cut
- +Clean writing experience
- +Great SEO
- +Self-host option
Content CreatorsSolopreneursFreelancers
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Frequently Asked Questions
Which is better, Zendesk or Ghost?
Ghost scores higher in our review (4.4/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Zendesk cheaper than Ghost?
Yes, Ghost is cheaper at the Starter tier ($9/mo).
What is the difference between Zendesk and Ghost?
Zendesk focuses on ticket management and ai-powered auto-reply, while Ghost emphasizes newsletter publishing and membership and subscriptions. Zendesk is best for Enterprises, Agenciess, Startupss, while Ghost suits Content Creatorss, Solopreneurss, Freelancerss.