Zendesk vs Asana
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Asana is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Zendesk | Asana |
|---|---|---|
| Free | No | Yes |
| Starter | $19/mo | $10/mo |
| Pro | $55/mo | $24/mo |
| Enterprise | Custom | Custom |
Asana is cheaper at the Starter tier ($10/mo vs $19/mo).
Feature Matrix
| Feature | Zendesk | Asana |
|---|---|---|
| Ticket management | Yes | - |
| AI-powered auto-reply | Yes | - |
| Help center knowledge base | Yes | - |
| Omnichannel support | Yes | - |
| Advanced analytics | Yes | - |
| Timeline Gantt view | - | Yes |
| Workflow automations | - | Yes |
| Goals and portfolios | - | Yes |
| Workload management | - | Yes |
| 200+ integrations | - | Yes |
When to Choose Each
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
Choose Asana if you need...
- +Clean UI
- +Strong reporting
- +Enterprise-grade permissions
Project ManagersEnterpriseStartupsAgencies
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Frequently Asked Questions
Which is better, Zendesk or Asana?
Asana scores higher in our review (4.4/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Zendesk cheaper than Asana?
Yes, Asana is cheaper at the Starter tier ($10/mo).
What is the difference between Zendesk and Asana?
Zendesk focuses on ticket management and ai-powered auto-reply, while Asana emphasizes timeline gantt view and workflow automations. Zendesk is best for Enterprises, Agenciess, Startupss, while Asana suits Project Managerss, Enterprises, Startupss, Agenciess.