Monday.com vs Zendesk
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Monday.com is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Monday.com | Zendesk |
|---|---|---|
| Free | No | No |
| Starter | $9/mo | $19/mo |
| Pro | $19/mo | $55/mo |
| Enterprise | Custom | Custom |
Monday.com is cheaper at the Starter tier ($9/mo vs $19/mo).
Feature Matrix
| Feature | Monday.com | Zendesk |
|---|---|---|
| Customizable workflows | Yes | - |
| Automations and integrations | Yes | - |
| Dashboards | Yes | - |
| Workdocs | Yes | - |
| Monday CRM | Yes | - |
| Ticket management | - | Yes |
| AI-powered auto-reply | - | Yes |
| Help center knowledge base | - | Yes |
| Omnichannel support | - | Yes |
| Advanced analytics | - | Yes |
When to Choose Each
Choose Monday.com if you need...
- +Polished visual interface
- +Strong automation rules
- +Good CRM add-on
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
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Frequently Asked Questions
Which is better, Monday.com or Zendesk?
Monday.com scores higher in our review (4.4/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Monday.com cheaper than Zendesk?
Yes, Monday.com is cheaper at the Starter tier ($9/mo).
What is the difference between Monday.com and Zendesk?
Monday.com focuses on customizable workflows and automations and integrations, while Zendesk emphasizes ticket management and ai-powered auto-reply. Monday.com is best for Project Managerss, Agenciess, Enterprises, Startupss, while Zendesk suits Enterprises, Agenciess, Startupss.