Freshdesk vs Monday.com
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Monday.com is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Freshdesk | Monday.com |
|---|---|---|
| Free | Yes | No |
| Starter | $15/mo | $9/mo |
| Pro | $49/mo | $19/mo |
| Enterprise | Custom | Custom |
Monday.com is cheaper at the Starter tier ($9/mo vs $15/mo).
Feature Matrix
| Feature | Freshdesk | Monday.com |
|---|---|---|
| Ticket management | Yes | - |
| AI Freddy for auto-triage | Yes | - |
| Knowledge base | Yes | - |
| Community forums | Yes | - |
| Omnichannel support | Yes | - |
| Customizable workflows | - | Yes |
| Automations and integrations | - | Yes |
| Dashboards | - | Yes |
| Workdocs | - | Yes |
| Monday CRM | - | Yes |
When to Choose Each
Choose Freshdesk if you need...
- +Good free tier
- +Competitive pricing vs Zendesk
- +User-friendly
Choose Monday.com if you need...
- +Polished visual interface
- +Strong automation rules
- +Good CRM add-on
Related Comparisons
Frequently Asked Questions
Which is better, Freshdesk or Monday.com?
Monday.com scores higher in our review (4.4/5 vs 4.3/5). However, Freshdesk may be a better fit depending on your specific needs and budget.
Is Freshdesk cheaper than Monday.com?
Yes, Monday.com is cheaper at the Starter tier ($9/mo).
What is the difference between Freshdesk and Monday.com?
Freshdesk focuses on ticket management and ai freddy for auto-triage, while Monday.com emphasizes customizable workflows and automations and integrations. Freshdesk is best for Startupss, Enterprises, Agenciess, while Monday.com suits Project Managerss, Agenciess, Enterprises, Startupss.