Freshdesk vs Apollo.io
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Freshdesk is both cheaper and competitive - a strong pick for most teams.
Pricing Comparison
| Plan | Freshdesk | Apollo.io |
|---|---|---|
| Free | Yes | Yes |
| Starter | $15/mo | $49/mo |
| Pro | $49/mo | $79/mo |
| Enterprise | Custom | Custom |
Freshdesk is cheaper at the Starter tier ($15/mo vs $49/mo).
Feature Matrix
| Feature | Freshdesk | Apollo.io |
|---|---|---|
| Ticket management | Yes | - |
| AI Freddy for auto-triage | Yes | - |
| Knowledge base | Yes | - |
| Community forums | Yes | - |
| Omnichannel support | Yes | - |
| Contact database 275M+ | - | Yes |
| Email sequencing | - | Yes |
| Dialer | - | Yes |
| LinkedIn integration | - | Yes |
| AI email writer | - | Yes |
When to Choose Each
Choose Freshdesk if you need...
- +Good free tier
- +Competitive pricing vs Zendesk
- +User-friendly
Choose Apollo.io if you need...
- +Huge contact database
- +Good free tier
- +All-in-one prospecting
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Frequently Asked Questions
Which is better, Freshdesk or Apollo.io?
Apollo.io scores higher in our review (4.4/5 vs 4.3/5). However, Freshdesk may be a better fit depending on your specific needs and budget.
Is Freshdesk cheaper than Apollo.io?
Yes, Freshdesk is cheaper at the Starter tier ($15/mo).
What is the difference between Freshdesk and Apollo.io?
Freshdesk focuses on ticket management and ai freddy for auto-triage, while Apollo.io emphasizes contact database 275m+ and email sequencing. Freshdesk is best for Startupss, Enterprises, Agenciess, while Apollo.io suits Salespeoples, Startupss, Agenciess, Marketerss.