Fathom vs Zendesk
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Both tools are competitively priced. Fathom edges ahead with a 4.7/5 rating.
Pricing Comparison
| Plan | Fathom | Zendesk |
|---|---|---|
| Free | Yes | No |
| Starter | - | $19/mo |
| Pro | $19/mo | $55/mo |
| Enterprise | Custom | Custom |
Feature Matrix
| Feature | Fathom | Zendesk |
|---|---|---|
| Automatic recording and transcription | Yes | - |
| AI summary and action items | Yes | - |
| CRM sync | Yes | - |
| Highlight clipping | Yes | - |
| Unlimited recordings on free tier | Yes | - |
| Ticket management | - | Yes |
| AI-powered auto-reply | - | Yes |
| Help center knowledge base | - | Yes |
| Omnichannel support | - | Yes |
| Advanced analytics | - | Yes |
When to Choose Each
Choose Fathom if you need...
- +Best free meeting recorder
- +Unlimited recordings free
- +Excellent CRM integration
SalespeopleSolopreneursStartupsFreelancers
Choose Zendesk if you need...
- +Industry standard for enterprise
- +Powerful ticket routing
- +Large app marketplace
EnterpriseAgenciesStartups
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Frequently Asked Questions
Which is better, Fathom or Zendesk?
Fathom scores higher in our review (4.7/5 vs 4.3/5). However, Zendesk may be a better fit depending on your specific needs and budget.
Is Fathom cheaper than Zendesk?
Pricing varies by plan. Fathom starts at $19/mo and Zendesk starts at $19/mo.
What is the difference between Fathom and Zendesk?
Fathom focuses on automatic recording and transcription and ai summary and action items, while Zendesk emphasizes ticket management and ai-powered auto-reply. Fathom is best for Salespeoples, Solopreneurss, Startupss, Freelancerss, while Zendesk suits Enterprises, Agenciess, Startupss.