Loom vs Help Scout
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Loom is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Loom | Help Scout |
|---|---|---|
| Free | Yes | No |
| Starter | $12/mo | $20/mo |
| Pro | $15/mo | $40/mo |
| Enterprise | Custom | Custom |
Loom is cheaper at the Starter tier ($12/mo vs $20/mo).
Feature Matrix
| Feature | Loom | Help Scout |
|---|---|---|
| Screen and camera recording | Yes | - |
| AI transcription and summary | Yes | - |
| Viewer engagement data | Yes | - |
| CTAs in videos | Yes | - |
| Team spaces | Yes | - |
| Shared inbox | - | Yes |
| Docs knowledge base | - | Yes |
| Live chat Beacon | - | Yes |
| Customer data sidebar | - | Yes |
| Workflows automation | - | Yes |
When to Choose Each
Choose Loom if you need...
- +Fastest way to create async updates
- +AI transcription included
- +Great team adoption
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
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Frequently Asked Questions
Which is better, Loom or Help Scout?
Loom scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Loom cheaper than Help Scout?
Yes, Loom is cheaper at the Starter tier ($12/mo).
What is the difference between Loom and Help Scout?
Loom focuses on screen and camera recording and ai transcription and summary, while Help Scout emphasizes shared inbox and docs knowledge base. Loom is best for Developerss, Agenciess, Project Managerss, Startupss, while Help Scout suits Startupss, Solopreneurss, Agenciess.