Loom vs Crisp
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Loom is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Loom | Crisp |
|---|---|---|
| Free | Yes | Yes |
| Starter | $12/mo | $25/mo |
| Pro | $15/mo | $95/mo |
| Enterprise | Custom | Custom |
Loom is cheaper at the Starter tier ($12/mo vs $25/mo).
Feature Matrix
| Feature | Loom | Crisp |
|---|---|---|
| Screen and camera recording | Yes | - |
| AI transcription and summary | Yes | - |
| Viewer engagement data | Yes | - |
| CTAs in videos | Yes | - |
| Team spaces | Yes | - |
| Live chat widget | - | Yes |
| Shared inbox | - | Yes |
| Chatbot builder | - | Yes |
| Knowledge base | - | Yes |
| Mobile apps | - | Yes |
When to Choose Each
Choose Loom if you need...
- +Fastest way to create async updates
- +AI transcription included
- +Great team adoption
Choose Crisp if you need...
- +Very affordable vs Intercom
- +Clean UI
- +Good free tier
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Frequently Asked Questions
Which is better, Loom or Crisp?
Loom scores higher in our review (4.5/5 vs 4.3/5). However, Crisp may be a better fit depending on your specific needs and budget.
Is Loom cheaper than Crisp?
Yes, Loom is cheaper at the Starter tier ($12/mo).
What is the difference between Loom and Crisp?
Loom focuses on screen and camera recording and ai transcription and summary, while Crisp emphasizes live chat widget and shared inbox. Loom is best for Developerss, Agenciess, Project Managerss, Startupss, while Crisp suits Startupss, Solopreneurss, Freelancerss.
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