Hotjar vs Help Scout
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Help Scout is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Hotjar | Help Scout |
|---|---|---|
| Free | Yes | No |
| Starter | $32/mo | $20/mo |
| Pro | $80/mo | $40/mo |
| Enterprise | Custom | Custom |
Help Scout is cheaper at the Starter tier ($20/mo vs $32/mo).
Feature Matrix
| Feature | Hotjar | Help Scout |
|---|---|---|
| Heatmaps | Yes | - |
| Session recordings | Yes | - |
| User surveys | Yes | - |
| Feedback widgets | Yes | - |
| Funnels | Yes | - |
| Shared inbox | - | Yes |
| Docs knowledge base | - | Yes |
| Live chat Beacon | - | Yes |
| Customer data sidebar | - | Yes |
| Workflows automation | - | Yes |
When to Choose Each
Choose Hotjar if you need...
- +Visual behavior insights
- +Easy setup
- +Good for UX research
MarketersDesignersDevelopersStartups
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
StartupsSolopreneursAgencies
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Frequently Asked Questions
Which is better, Hotjar or Help Scout?
Help Scout scores higher in our review (4.4/5 vs 4.3/5). However, Hotjar may be a better fit depending on your specific needs and budget.
Is Hotjar cheaper than Help Scout?
Yes, Help Scout is cheaper at the Starter tier ($20/mo).
What is the difference between Hotjar and Help Scout?
Hotjar focuses on heatmaps and session recordings, while Help Scout emphasizes shared inbox and docs knowledge base. Hotjar is best for Marketerss, Designerss, Developerss, Startupss, while Help Scout suits Startupss, Solopreneurss, Agenciess.