Hotjar vs Crisp
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Crisp is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Hotjar | Crisp |
|---|---|---|
| Free | Yes | Yes |
| Starter | $32/mo | $25/mo |
| Pro | $80/mo | $95/mo |
| Enterprise | Custom | Custom |
Crisp is cheaper at the Starter tier ($25/mo vs $32/mo).
Feature Matrix
| Feature | Hotjar | Crisp |
|---|---|---|
| Heatmaps | Yes | - |
| Session recordings | Yes | - |
| User surveys | Yes | - |
| Feedback widgets | Yes | - |
| Funnels | Yes | - |
| Live chat widget | - | Yes |
| Shared inbox | - | Yes |
| Chatbot builder | - | Yes |
| Knowledge base | - | Yes |
| Mobile apps | - | Yes |
When to Choose Each
Choose Hotjar if you need...
- +Visual behavior insights
- +Easy setup
- +Good for UX research
MarketersDesignersDevelopersStartups
Choose Crisp if you need...
- +Very affordable vs Intercom
- +Clean UI
- +Good free tier
StartupsSolopreneursFreelancers
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Frequently Asked Questions
Which is better, Hotjar or Crisp?
Both tools score 4.3/5 in our review. The best choice depends on your specific use case, budget, and team size.
Is Hotjar cheaper than Crisp?
Yes, Crisp is cheaper at the Starter tier ($25/mo).
What is the difference between Hotjar and Crisp?
Hotjar focuses on heatmaps and session recordings, while Crisp emphasizes live chat widget and shared inbox. Hotjar is best for Marketerss, Designerss, Developerss, Startupss, while Crisp suits Startupss, Solopreneurss, Freelancerss.