Help Scout vs Make
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Make is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Help Scout | Make |
|---|---|---|
| Free | No | Yes |
| Starter | $20/mo | $9/mo |
| Pro | $40/mo | $16/mo |
| Enterprise | Custom | Custom |
Make is cheaper at the Starter tier ($9/mo vs $20/mo).
Feature Matrix
| Feature | Help Scout | Make |
|---|---|---|
| Shared inbox | Yes | - |
| Docs knowledge base | Yes | - |
| Live chat Beacon | Yes | - |
| Customer data sidebar | Yes | - |
| Workflows automation | Yes | - |
| Visual scenario builder | - | Yes |
| 1,000+ app integrations | - | Yes |
| Advanced data manipulation | - | Yes |
| Webhooks | - | Yes |
| Error handling | - | Yes |
When to Choose Each
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
StartupsSolopreneursAgencies
Choose Make if you need...
- +More affordable than Zapier
- +More powerful data transformations
- +Visual flow editor
DevelopersAgenciesSolopreneursStartups
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Frequently Asked Questions
Which is better, Help Scout or Make?
Make scores higher in our review (4.6/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Help Scout cheaper than Make?
Yes, Make is cheaper at the Starter tier ($9/mo).
What is the difference between Help Scout and Make?
Help Scout focuses on shared inbox and docs knowledge base, while Make emphasizes visual scenario builder and 1,000+ app integrations. Help Scout is best for Startupss, Solopreneurss, Agenciess, while Make suits Developerss, Agenciess, Solopreneurss, Startupss.