Help Scout vs Loom
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Loom is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Help Scout | Loom |
|---|---|---|
| Free | No | Yes |
| Starter | $20/mo | $12/mo |
| Pro | $40/mo | $15/mo |
| Enterprise | Custom | Custom |
Loom is cheaper at the Starter tier ($12/mo vs $20/mo).
Feature Matrix
| Feature | Help Scout | Loom |
|---|---|---|
| Shared inbox | Yes | - |
| Docs knowledge base | Yes | - |
| Live chat Beacon | Yes | - |
| Customer data sidebar | Yes | - |
| Workflows automation | Yes | - |
| Screen and camera recording | - | Yes |
| AI transcription and summary | - | Yes |
| Viewer engagement data | - | Yes |
| CTAs in videos | - | Yes |
| Team spaces | - | Yes |
When to Choose Each
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
Choose Loom if you need...
- +Fastest way to create async updates
- +AI transcription included
- +Great team adoption
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Frequently Asked Questions
Which is better, Help Scout or Loom?
Loom scores higher in our review (4.5/5 vs 4.4/5). However, Help Scout may be a better fit depending on your specific needs and budget.
Is Help Scout cheaper than Loom?
Yes, Loom is cheaper at the Starter tier ($12/mo).
What is the difference between Help Scout and Loom?
Help Scout focuses on shared inbox and docs knowledge base, while Loom emphasizes screen and camera recording and ai transcription and summary. Help Scout is best for Startupss, Solopreneurss, Agenciess, while Loom suits Developerss, Agenciess, Project Managerss, Startupss.
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