Help Scout vs Hotjar
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Help Scout is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Help Scout | Hotjar |
|---|---|---|
| Free | No | Yes |
| Starter | $20/mo | $32/mo |
| Pro | $40/mo | $80/mo |
| Enterprise | Custom | Custom |
Help Scout is cheaper at the Starter tier ($20/mo vs $32/mo).
Feature Matrix
| Feature | Help Scout | Hotjar |
|---|---|---|
| Shared inbox | Yes | - |
| Docs knowledge base | Yes | - |
| Live chat Beacon | Yes | - |
| Customer data sidebar | Yes | - |
| Workflows automation | Yes | - |
| Heatmaps | - | Yes |
| Session recordings | - | Yes |
| User surveys | - | Yes |
| Feedback widgets | - | Yes |
| Funnels | - | Yes |
When to Choose Each
Choose Help Scout if you need...
- +Feels like email familiar UX
- +Good per-seat value
- +Strong customer focus
StartupsSolopreneursAgencies
Choose Hotjar if you need...
- +Visual behavior insights
- +Easy setup
- +Good for UX research
MarketersDesignersDevelopersStartups
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Frequently Asked Questions
Which is better, Help Scout or Hotjar?
Help Scout scores higher in our review (4.4/5 vs 4.3/5). However, Hotjar may be a better fit depending on your specific needs and budget.
Is Help Scout cheaper than Hotjar?
Yes, Help Scout is cheaper at the Starter tier ($20/mo).
What is the difference between Help Scout and Hotjar?
Help Scout focuses on shared inbox and docs knowledge base, while Hotjar emphasizes heatmaps and session recordings. Help Scout is best for Startupss, Solopreneurss, Agenciess, while Hotjar suits Marketerss, Designerss, Developerss, Startupss.