Crisp vs Loom
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Loom is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Crisp | Loom |
|---|---|---|
| Free | Yes | Yes |
| Starter | $25/mo | $12/mo |
| Pro | $95/mo | $15/mo |
| Enterprise | Custom | Custom |
Loom is cheaper at the Starter tier ($12/mo vs $25/mo).
Feature Matrix
| Feature | Crisp | Loom |
|---|---|---|
| Live chat widget | Yes | - |
| Shared inbox | Yes | - |
| Chatbot builder | Yes | - |
| Knowledge base | Yes | - |
| Mobile apps | Yes | - |
| Screen and camera recording | - | Yes |
| AI transcription and summary | - | Yes |
| Viewer engagement data | - | Yes |
| CTAs in videos | - | Yes |
| Team spaces | - | Yes |
When to Choose Each
Choose Crisp if you need...
- +Very affordable vs Intercom
- +Clean UI
- +Good free tier
Choose Loom if you need...
- +Fastest way to create async updates
- +AI transcription included
- +Great team adoption
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Frequently Asked Questions
Which is better, Crisp or Loom?
Loom scores higher in our review (4.5/5 vs 4.3/5). However, Crisp may be a better fit depending on your specific needs and budget.
Is Crisp cheaper than Loom?
Yes, Loom is cheaper at the Starter tier ($12/mo).
What is the difference between Crisp and Loom?
Crisp focuses on live chat widget and shared inbox, while Loom emphasizes screen and camera recording and ai transcription and summary. Crisp is best for Startupss, Solopreneurss, Freelancerss, while Loom suits Developerss, Agenciess, Project Managerss, Startupss.
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