Crisp vs Hotjar
Full side-by-side comparison of features, pricing, and use cases to help you pick the right tool.
Bottom line: Crisp is both cheaper and higher-rated - a strong pick for most teams.
Pricing Comparison
| Plan | Crisp | Hotjar |
|---|---|---|
| Free | Yes | Yes |
| Starter | $25/mo | $32/mo |
| Pro | $95/mo | $80/mo |
| Enterprise | Custom | Custom |
Crisp is cheaper at the Starter tier ($25/mo vs $32/mo).
Feature Matrix
| Feature | Crisp | Hotjar |
|---|---|---|
| Live chat widget | Yes | - |
| Shared inbox | Yes | - |
| Chatbot builder | Yes | - |
| Knowledge base | Yes | - |
| Mobile apps | Yes | - |
| Heatmaps | - | Yes |
| Session recordings | - | Yes |
| User surveys | - | Yes |
| Feedback widgets | - | Yes |
| Funnels | - | Yes |
When to Choose Each
Choose Crisp if you need...
- +Very affordable vs Intercom
- +Clean UI
- +Good free tier
StartupsSolopreneursFreelancers
Choose Hotjar if you need...
- +Visual behavior insights
- +Easy setup
- +Good for UX research
MarketersDesignersDevelopersStartups
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Frequently Asked Questions
Which is better, Crisp or Hotjar?
Both tools score 4.3/5 in our review. The best choice depends on your specific use case, budget, and team size.
Is Crisp cheaper than Hotjar?
Yes, Crisp is cheaper at the Starter tier ($25/mo).
What is the difference between Crisp and Hotjar?
Crisp focuses on live chat widget and shared inbox, while Hotjar emphasizes heatmaps and session recordings. Crisp is best for Startupss, Solopreneurss, Freelancerss, while Hotjar suits Marketerss, Designerss, Developerss, Startupss.